Refund policy

Our returns policy lasts 30 days. If 30 days have gone by since your purchase has arrived, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Unfortunately we can not accept returns for reasons out of our control such as change of mind, delayed shipment or alternative products being sought. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty or damaged.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds for any reason other then the product being damaged or faulty will only be available in the form of store credit.

Please reach out to our team for the return address, returns to any other address other than what has been provided over email will not be accepted.

30 Day Money-back Guarantee

Rest assured with our 30 day money-back guarantee policy. We will replace or refund any orders that arrive faulty or damaged within 30 days of the order date. We will send you a return shipping label and cover all costs and once the damaged or faulty product arrives back at us, we will refund you in full. 

Incorrect Address

It is the customer's responsibility to provide a full and correct address. Where a customer provides the wrong address, we will do everything we can to have the parcel re-shipped to an updated address provided by the customer (a re-shipment fee may be involved). Where a customer fails to pay a re-shipment fee where required or does not inform us that re-shipment is required and their parcel is subsequently disposed of, no refund will be given.

Items Not Collected from Post Office

It is the customer's responsibility to track their parcel and if it fails delivery, collect it from the local post office where possible. Where a customer does not collect the parcel, we will do everything we can to have the parcel re-shipped to an updated address provided by the customer (a re-shipment fee may be involved). Where a customer fails to pay a re-shipment fee where required or does not inform us that re-shipment is required and their parcel is subsequently disposed of, no refund will be given.